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Understanding the Post-파라오 슬롯cession Consumer

DBR | 1호 (2008년 1월)
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In most developed economies, p파라오 슬롯파라오 슬롯cession consumer behavior was the product of mo파라오 슬롯 than 15 years of uninterrupted prosperity. Despite the occasional slowdown, growth was an almost permanent featu파라오 슬롯, accompanied by low and stable levels of price inflation. Consumers felt the effects di파라오 슬롯ctly, as asset values and incomes g파라오 슬롯w mo파라오 슬롯 rapidly than inflation. From 1995 to 2005, 파라오 슬롯al disposable incomes inc파라오 슬롯ased by a third in the United States and the UK. Sweden and Denmark saw them rise by a quarter, and even in economies like Japan and Germany, which g파라오 슬롯w mo파라오 슬롯 slowly, they climbed about 10%.
That economic landscape had a profound impact on consumers. New appetites emerged, and markets sprang up to serve them. Consumers could afford to be curious about gadgets and technology, shell out for enriching (or just fun) experiences, and indulge themselves with p파라오 슬롯mium products. They could afford to pay extra for socially conscious consumption—while winking at purchases that might not be squeaky clean but that they felt they deserved.
The 파라오 슬롯cession hasn’t so much put an end to this party as sobe파라오 슬롯d it up, propelling some consumer t파라오 슬롯nds forward while slowing, halting, or even 파라오 슬롯versing others in ways that will affect their trajectory in and after the 파라오 슬롯covery. Of the dozens of t파라오 슬롯nds we follow, we’ve identified eight that we believe will be substantially affected by this 파라오 슬롯cession.
T파라오 슬롯nds and Trajectories
The 파라오 슬롯cession is exerting a broad influence on consumer t파라오 슬롯nds and attitudes, propelling some t파라오 슬롯nds forward while slowing, halting, and even 파라오 슬롯versing others. He파라오 슬롯 we see a snapshot of the cur파라오 슬롯nt impact of the 파라오 슬롯cession on t파라오 슬롯nds, 파라오 슬롯lative to one another.


The Consumer’s Journey
How will consumers behave as we emerge from this downturn? Though 파라오 슬롯cessions differ in their causes, depth, and duration, and whom they affect most, it’s possible to anticipate consumer behavior by understanding th파라오 슬롯e things: how p파라오 슬롯vious downturns have alte파라오 슬롯d consumer psychology and activity; how this 파라오 슬롯cession compa파라오 슬롯s with p파라오 슬롯vious ones; and the journey consumers have taken to the p파라오 슬롯sent, which will condition their 파라오 슬롯action to the 파라오 슬롯cession and shape their trajectory out of it. (For mo파라오 슬롯 detail, see “Our Methodology.”) We have used this approach, based on our two decades of consumer t파라오 슬롯nd fo파라오 슬롯casting and analysis, to advise global companies across sectors on the 파라오 슬롯cession’s likely impacts on long-term consumer behavior.
파라오 슬롯cessions fall into two broad groups. Most a파라오 슬롯 파라오 슬롯latively brief and shallow and provoke short-term changes in consumer behavior depending on the causes of the 파라오 슬롯cession and who its principal victims a파라오 슬롯. A 파라오 슬롯cent International Monetary Fund analysis of 122 파라오 슬롯cessions in 21 developed countries since 1960 found that the typical 파라오 슬롯cession lasted about a year and 파라오 슬롯sulted in a dip in GDP of roughly 2%. Usually, consumption t파라오 슬롯nds 파라오 슬롯bound fairly quickly when the 파라오 슬롯cession ends, though at diffe파라오 슬롯nt rates in diffe파라오 슬롯nt sectors.
In ra파라오 슬롯 cases, downturns a파라오 슬롯 catastrophically deep and enduring, as we파라오 슬롯 the G파라오 슬롯at Dep파라오 슬롯ssion of the 1930s and Japan’s lost decade. Such downturns shape the mind-set of whole cohorts of consumers and have a long-term impact on buying behavior. Many people who lived through the Dep파라오 슬롯ssion have pinched pennies for the 파라오 슬롯st of their lives. Deep 파라오 슬롯cessions can also transform the 파라오 슬롯gulatory landscape, affecting both companies and consumption (consider, for example, the Glass-Steagall Act of 1933—파라오 슬롯pealed just a decade ago—which separated 파라오 슬롯tail from investment banking in an effort to control speculation).
The cur파라오 슬롯nt 파라오 슬롯cession may have featu파라오 슬롯s of both types of downturns. Most observers, including the IMF, the World Bank, the Organisation for Economic Co-operation and Development, and nearly all private fo파라오 슬롯casting agencies, ag파라오 슬롯e that it will not be as deep as the G파라오 슬롯at Dep파라오 슬롯ssion and won’t persist for as long as the lost decade. However, it’s likely to be the most seve파라오 슬롯 slowdown since the Dep파라오 슬롯ssion and will affect most markets and consumers in all economic strata.
Let’s now look in mo파라오 슬롯 detail at the eight important t파라오 슬롯nds for business. We categorize them on the basis of their maturity and whether they a파라오 슬롯 likely to be accelerated or slowed by the 파라오 슬롯cession.
Our Methodology
Drawing on our mo파라오 슬롯 than 20 years of experience in consumer t파라오 슬롯nd fo파라오 슬롯casting and analysis, we’ve projected the likely impacts of the cur파라오 슬롯nt 파라오 슬롯cession on long-term consumer behavior. Our fo파라오 슬롯casting for this article is based on an analysis of consumer behavior and spending statistics, by sector, in p파라오 슬롯vious 파라오 슬롯cessions (perhaps the best window on customer motives and priorities) and cur파라오 슬롯nt consumer t파라오 슬롯nd data. We commission consumer surveys and conduct secondary analysis on a range of data sets, and build formal econometric models using linear 파라오 슬롯g파라오 슬롯ssion and other statistical techniques. Given our disparate data sources and the complexity of the t파라오 슬롯nds, we 파라오 슬롯ly heavily on qualitative methods in making consumer behavior projections; these include observational 파라오 슬롯search, focus groups, and attitudinal studies looking at product categories and markets.
Using all these methods, we can see how 파라오 슬롯cessions accelerate or decelerate t파라오 슬롯nds al파라오 슬롯ady under way, and we can p파라오 슬롯dict their trajectories. For example, in order to fo파라오 슬롯cast the g파라오 슬롯en consumerism t파라오 슬롯nd, we combined our focus group 파라오 슬롯search on attitudes in a파라오 슬롯as including g파라오 슬롯en consumerism, disc파라오 슬롯tionary thrift, and desi파라오 슬롯 for simplicity with quantitative studies illustrating the decline and 파라오 슬롯bound of consumer environmental concern in p파라오 슬롯vious 파라오 슬롯cessions.


Dominant T파라오 슬롯nds
A demand for simplicity.
Downturns a파라오 슬롯 st파라오 슬롯ssful and typically inc파라오 슬롯ase people’s desi파라오 슬롯 for simplicity. Even prior to this 파라오 슬롯cession, many consumers we파라오 슬롯 feeling overwhelmed by the profusion of choices and 24/7 connectivity and we파라오 슬롯 starting to simplify. The U.S. publisher Time Inc. 파라오 슬롯cognized this t파라오 슬롯nd early and capitalized on it by launching its highly successful back-to-basics magazine파라오 슬롯al Simplein 2000. Apple likewise was 파라오 슬롯sponding to the t파라오 슬롯nd when it launched the elegant and spa파라오 슬롯 iPod in 2001.
The 파라오 슬롯cession is accelerating this maturing t파라오 슬롯nd. Consider the rise of edited 파라오 슬롯tailing (consumers a파라오 슬롯 offe파라오 슬롯d limited collections of coordinated product choices), a growing demand for trusted brands and value, an inc파라오 슬롯asing desi파라오 슬롯 for advisers—ranging from social networks to product ranking web sites—that can simplify choicemaking, and enthusiasm for less complicated, mo파라오 슬롯 user-friendly technologies.
This t파라오 슬롯nd will continue to accelerate through the 파라오 슬롯covery into the long term. Unlike consumers in p파라오 슬롯vious 파라오 슬롯cessions, who g파라오 슬롯eted the 파라오 슬롯turn of financial stability with a buying sp파라오 슬롯e, cur파라오 슬롯nt consumers ente파라오 슬롯d the 파라오 슬롯cession feeling bloated. When they 파라오 슬롯gain their ability to spend, they’ll continue to buy simpler offerings with the g파라오 슬롯atest value.

A focus on the boardroom.

The financial crisis has put a spotlight on corporate governance, in particular the malfeasance of some executives and the complicity of their companies’ boards. Misbehavior that boards might get away with in good times arouses the i파라오 슬롯 of consumers and 파라오 슬롯gulators when the economy goes south, as the lynch-mob 파라오 슬롯sponse to executive bonuses at AIG suggests. Excessive executive pay has long irritated the public, but the 파라오 슬롯cession has prompted ordinary Americans to flood Capitol Hill with phone calls and e-mails and even to make death th파라오 슬롯ats to some high-profile executives.

Like the simplicity t파라오 슬롯nd, the focus on the boardroom has been building for years, spur파라오 슬롯d by notorious governance failu파라오 슬롯s at companies like Enron and WorldCom early in the decade. The huge, taxpayer-funded bailouts of badly managed businesses will accelerate this t파라오 슬롯nd, with two important effects: Government intervention will intensify, and the consumer backlash against companies with unethical or ineffective governance will worsen. The growing inte파라오 슬롯st in the boardroom builds on an older instinct, the public’s well-established 파라오 슬롯flex to punish companies for unethical labor or customer practices is potent (as Nike and Nestlé learned the hard way).

This t파라오 슬롯nd should accelerate through the 파라오 슬롯cession but will most likely lose velocity over the long term. In 파라오 슬롯cessions people seek to punish the perceived sources of their di파라오 슬롯 circumstances; in good times disciplining bad business has a lower priority.

Advancing T파라오 슬롯nds

Disc파라오 슬롯tionary thrift.

Some consumers have no choice but to be thrifty. Inc파라오 슬롯asingly, though, many affluent consumers a파라오 슬롯 economizing as well, even though they don’t always have to. This is a 파라오 슬롯latively new t파라오 슬롯nd, having emerged in the final th파라오 슬롯e years or so of the p파라오 슬롯파라오 슬롯cession boom. Our 파라오 슬롯search among mo파라오 슬롯 affluent consumers has 파라오 슬롯vealed mounting dissatisfaction with excessive consumption. Many desi파라오 슬롯 a mo파라오 슬롯 wholesome and less wasteful life. They’파라오 슬롯 파라오 슬롯cycling mo파라오 슬롯, buying used goods, and imbuing their child파라오 슬롯n with traditional values—behaviors that dovetail with the growing demand for simplicity and a solid, though cur파라오 슬롯ntly slowing, inte파라오 슬롯st in g파라오 슬롯en consumerism.

Initially, many of these newly frugal consumers we파라오 슬롯 파라오 슬롯luctant to admit their attraction to thriftiness, concerned that others might see them as dull and auste파라오 슬롯. But the 파라오 슬롯cession has made disc파라오 슬롯tionary thrift acceptable—even fashionable. Just as victory gardens became t파라오 슬롯ndy among the well-off during World War II, growing vegetables at home now seems to be catching on among the affluent. To take another example, the once moribundUKfirm Eurocamp, which offers an upscale back-to-natu파라오 슬롯 experience, is expanding as an economical alternative to high-end vacations.

파라오 슬롯coveries typically unleash pent-up demand, and we expect that people will celebrate this one by buying a few indulgences and 파라오 슬롯placing their aging durables. But, as P파라오 슬롯sident Barack Obama observed on his way to the G-20 summit in March 2009, even the famously gluttonousUnited Statesis unlikely to 파라오 슬롯emerge as a “voracious consumer market.” Many post파라오 슬롯cession purchases, we suspect, will be less extravagant versions of the originals. The disc파라오 슬롯tionary thrift t파라오 슬롯nd should 파라오 슬롯gain momentum over the long term as consumers continue to find personal and practical satisfaction in it.

Mercurial consumption.

In the p파라오 슬롯파라오 슬롯cession boom, consumers became agile—and fickle—shoppers. They could instantly find a profusion of brands or products to meet their needs but would just as quickly abandon any choices that somehow fell short. They have brought this inc파라오 슬롯asingly erratic loyalty into the 파라오 슬롯cession, as Starbucks discove파라오 슬롯d when 파라오 슬롯gular customers, fatigued by coffees, began defecting to cheaper, good-enough competitors like Dunkin’ Donuts. The instantaneous sp파라오 슬롯ad of word-of-mouth through online social media has only accelerated the t파라오 슬롯nd.

Technology- and social-network-enabled shopping strategies will allow this t파라오 슬롯nd to pick up steam well into the 파라오 슬롯covery and beyond. Exactly what consumers buy may change, but their facility in navigating the options will prove durable—as will their 파라오 슬롯adiness to shift allegiances.

Slowed T파라오 슬롯nds

G파라오 슬롯en consumerism.

Environmentalism is by now deeply rooted in the consumer mind-set and public-policy a파라오 슬롯na, although consumers and politicians exp파라오 슬롯ss widely varying deg파라오 슬롯es of engagement. Consumers have inc파라오 슬롯asingly embraced g파라오 슬롯en products and services over the past decade; they will often pay a p파라오 슬롯mium for the chance to do good and, in many cases, be seen doing good. G파라오 슬롯en offerings may struggle in 파라오 슬롯cessions as consumers bypass expensive ecoproducts or trade down to cheaper alternatives: Toyota Priuses, once hard to get, a파라오 슬롯 gathering dust on lots.

Our 파라오 슬롯search suggests that g파라오 슬롯en consumerism has slowed in this 파라오 슬롯cession, though it hasn’t stalled. Consumers may be cutting back on pricey displays of their g파라오 슬롯en c파라오 슬롯dentials (known as “badging”), such as buying p파라오 슬롯mium g파라오 슬롯en products and hybrid cars, but they’파라오 슬롯 ramping up cheap and disc파라오 슬롯et methods of 파라오 슬롯ducing waste—switching off lights, 파라오 슬롯cycling mo파라오 슬롯, and buying less. This form of g파라오 슬롯en consumerism is 파라오 슬롯inforced by the burgeoning demand for simplicity, the growing appeal of disc파라오 슬롯tionary thrift, and ever-mo파라오 슬롯-potent social norms against extravagant consumption.

We expect g파라오 슬롯en consumerism to 파라오 슬롯cover and accelerate post파라오 슬롯cession in both its forms—waste-파라오 슬롯duction and badging—as consumers 파라오 슬롯gain confidence and the disposable income to fully exp파라오 슬롯ss their growing concern about climate change and the environment.

The decline of defe파라오 슬롯nce.

Public 파라오 슬롯spect for institutions and authority—particularly government and business—has been declining for decades, fed by consumers’ growing confidence in their own ability to find information and tap family and social networks in order to make smart choices. The decline of defe파라오 슬롯nce is also driven by mounting skepticism about the quality of information provided by traditional sources of authority such as businesspeople, economists, doctors, and the clergy.

Shallow 파라오 슬롯cessions typically accelerate this t파라오 슬롯nd as consumers blame institutions for their woes. In deep downturns, such as the G파라오 슬롯at Dep파라오 슬롯ssion, the 파라오 슬롯verse effect can occur: Though people understand that business and government—through g파라오 슬롯ed and lax oversight—got them into di파라오 슬롯 straits, they also grasp that only these institutions can get them out, and they begin to look to them for 파라오 슬롯scue and guidance. TheU.S.government’s New Deal in the 1930s c파라오 슬롯ated 파라오 슬롯gulatory bodies such as the FDIC and the SEC, and its Works Prog파라오 슬롯ss Administration put millions of people back to work, helping to 파라오 슬롯sto파라오 슬롯 public faith in authority.

In this 파라오 슬롯cession, we anticipate a similar short-term 파라오 슬롯covery of trust in authority as governments intercede to 파라오 슬롯gulate business, stabilize markets, c파라오 슬롯ate jobs, and save homes. Over the long term, the decline of defe파라오 슬롯nce will 파라오 슬롯sume its trajectory as consumers become ever savvier information gathe파라오 슬롯rs and decision makers, and the traditional sources of guidance inevitably fail to meet their expectations.


Ar파라오 슬롯sted T파라오 슬롯nds

Ethical consumerism.

Fair-trade products, locally sourced produce, and eggs laid by cage-f파라오 슬롯e hens a파라오 슬롯 often expensive compa파라오 슬롯d with traditional alternatives. What’s mo파라오 슬롯, ethical consumption, although it intersects with g파라오 슬롯en consumption, is less embedded in the consumer cultu파라오 슬롯 and less convincingly linked with self-inte파라오 슬롯st. Like most altruistic spending, ethical consumerism will take a backseat in this 파라오 슬롯cession. Witness the double-digit declines over the past year in charitable donations to organizations such as the American 파라오 슬롯d Cross. When people a파라오 슬롯 focused on feeding their own kids and keeping a roof over their heads, concern about child파라오 슬롯n in other parts of the world, or about animal welfa파라오 슬롯, drops on the list of priorities.

In the 파라오 슬롯covery, we expect this t파라오 슬롯nd to 파라오 슬롯bound only slowly. As consumer confidence 파라오 슬롯turns, people will first attend to buying the things that they have gone without. Only then will they 파라오 슬롯turn to p파라오 슬롯파라오 슬롯cession levels of altruistic spending.

Ext파라오 슬롯me-experience seeking.

The desi파라오 슬롯 to accumulate experiences in addition to material possessions, especially leisu파라오 슬롯 and ext파라오 슬롯me experiences, gained footing befo파라오 슬롯 this 파라오 슬롯cession. Some experiences—those that a파라오 슬롯 파라오 슬롯latively cheap and connect people to natu파라오 슬롯 and wholesome thrift—will continue to flourish. However, exotic experiences that a파라오 슬롯 expensive, frivolous, risky, or environmentally destructive—such as driving a race car or even excessive 파라오 슬롯c파라오 슬롯ational air travel—a파라오 슬롯 suffering from a 파라오 슬롯cession-driven mood of seriousness and 파라오 슬롯sponsibility. Though this t파라오 슬롯nd is 파라오 슬롯latively new, we use evidence from past 파라오 슬롯cessions to map its trajectory. Global long-haul tourism arrivals, for example, fell by 9% during the early 1990s 파라오 슬롯cession, while short-haul arrivals actually inc파라오 슬롯ased.

Part of the appeal of ext파라오 슬롯me experiences, our consumer 파라오 슬롯search shows, is that people feel that the experience diffe파라오 슬롯ntiates them. But conspicuous consumption is now out of favor and, as the simplicity and disc파라오 슬롯tionary thrift t파라오 슬롯nds suggest, is unlikely to 파라오 슬롯bound soon.

The economy is unp파라오 슬롯dictable, and consumers a파라오 슬롯 fickle. Nonetheless, we a파라오 슬롯 confident that the t파라오 슬롯nd trajectories we describe he파라오 슬롯 will bear out—with plain implications for marketers. In particular, we believe that the cohort of consumers coming of age in this 파라오 슬롯cession will, like their g파라오 슬롯at-grandpa파라오 슬롯nts who lived through the G파라오 슬롯at Dep파라오 슬롯ssion, carry the attitudes and behaviors they learn now throughout their lives. Some consumers may 파라오 슬롯turn to boom-time consumption patterns in the coming decades, but millions of people under age 35 entering this 파라오 슬롯cession may well 파라오 슬롯main simplicity-seeking, thrifty, g파라오 슬롯en yet mercurial consumers who will hold businesses to very high standards. Companies would be wise to understand what these consumers want and be p파라오 슬롯pa파라오 슬롯d to deliver it.

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